Two trends are emerging clearly from the events of 2020 and the COVID-19 global pandemic; businesses and their customers are moving online, and those businesses need to find, market to and retain their customers in the most cost-efficient and effective way possible.

Automate your Customer Service Interactions

Intercom is an in-app “chatbot” messaging service we and many other online businesses use to automate the process of qualifying sales leads, answering support questions and sharing details of new products and services with visitors to our site.

Segment Connections is a service we and many “digital-native” businesses use to capture and route all of our customer and visitor interactions to the downstream marketing, customer service and analytics applications we use to run our operations. Segment Personas is a Customer Data Platform that merges each visitors’ cross-channel behaviour into a consolidated profile that we use to create a 360-degree profile of all of our clients’ interactions with our business.

Intercom’s integration with our Segment Personas’ customer data platform goes one steps further and provides Intercom with a much richer and complete 360-degree view of our clients’ previous payments, preferences and new opportunities we might be in-discussion with them on, making those interactions more relevant, more efficient and more likely to result in a successful client outcome.

So now, when clients log in to our site and we know who they are, we can make use of Intercom’s integration with Segment Connections and Segment Personas to provide data on what pages they’ve been looking at on the site, the status of their last payment and data on the preferences and interests they’ve shared with us before so that we can make the conversation more relevant to those interests.

Rittman Analytics Marketing Automation Quickstart Poweredby Segment Personas

Rittman Analytics helps businesses unlock insights hidden within their data, drive customer acquisition and increase operational efficiency using modern data analytics tools and our agile, remotely-delivered consulting services. 

We’re an authorised Segment Implementation Partner that have enabled businesses in the UK, Europe and North America connect their customer digital touchpoint and centralise their customer data into customer data platforms powered by Segment Personas. Now we can help your business start automating your customer interactions using insights delivered by Segment Personas with our new Marketing Automation Quickstart package:

• For Segment customers with an existing investment in a Personas Customer Data Platform (or we can setup Segment for you as a separate engagement beforehand)

• Activate up to three PoC marketing automation channels e.g. Salesforce Marketing Cloud, Salesforce CRM, Intercom, Hubspot, Drip, Planhat

• Delivered over four two-week duration delivery sprints

• Delivered for a fixed-price of £16,000 (exclusive of tax and any software service license fees)

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